TAZARA is gateway to the Eastern, Central and Southern African business markets covering both the SADC and COMESA regional groupings, runs from the port of Dar es Salaam in Tanzania to the town of New Kapiri Mposhi in Central Zambia where it links with the existing Zambia Railways System. The gauge of the line is same at 1067 millimeters (three and half feet) as that of Zambia Railways as well as all the other main trunk lines in Central and Southern Africa. Excellent, this is the really Tanzania Zambia Railway Authority, your preferred Transporter.
It is the policy of the company to ensure that customers are given extra care and good services and also develop better business relationships. Timely information on cargo is given to customers on a daily basis electronically. TAZARA further enjoys close partnership with Tanzania Ports Authority (TPA), Tanzania International Container Terminal Services (TICTS), Tanzania Revenue Authority (TRA) and Zambia Revenue Authority (ZRA) for easy facilitation of cargo handling.
Our marketing focus
As a transportation company, we set to deliver our freight and passenger services responsibly and thus contribute to the efficient, sustainable, competitive, safe and secure logistical solutions to all our customers.
TAZARA staff will continue conduct their duties in accordance with TAZARA Act, and specifically customer focused, with integrity, teamwork, excellence and innovation.
Our service standard and commitments
We as TAZARA set out our commitment to provide our customers with quality and efficient service. We aim to maintain an open and accountable organization with a strong client focus.
Please do not hesitate to explain to us about our service standards. Your comments on our service – whether they are complaints, compliments or suggestions will help us improve our service delivery and the way we go about our business.